How do I return an item?

We hope that you'll be delighted with everything you buy from us. However, if you're unhappy with your products for any reason, please notify us immediately and return your item within 7 days of receipt for an exchange or refund. Refunds are exclude postage. Please return the product with original packaging including the envelope and any free gifts, do not re-use the original envelope (must be keep the envelop as it is). Please return your items via recorded delivery. Items not returned in the original packaging will be subject to a 30% reduction in the refund price. Return item's P&P costs are to be paid by the sender. We do not exchange or refund any personalised items. For hygiene reasons we do not accept the return of earrings.